The IT Infrastructure Library (ITIL) is a comprehensive set of best practices and procedures for managing IT service management. It serves as a framework that guides how to best run an information technology department, with topics ranging from change management and risk mitigation, to how much time you should spend focusing on security. The purpose of ITIL is to standardize service delivery processes to promote consistency among all companies that use it. Unfortunately, much like ISO certifications, not all certifications are created equal.
ITIL is a globally well-known framework for IT service management.
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